Returns & Refunds Policy

Returns & Refunds Policy

RETURNS POLICY

LIMITED FIELD CLOTHS

We want you to be happy with your Pvramid purchase as we always strive for excellent quality and service.

7-DAY REFUND POLICY

If you are not entirely satisfied with your purchase we are happy to offer a 7 day refund policy, minus the original shipping costs. We also charge a 15% restock fee and the cost of the return label.

Your original postage costs will not be refunded unless the item was sent in error or is defective (provided that we are notified of defects within 7 business days of delivery).

This policy only applies to orders containing “limited” field cloths and/or non pre-order apparel. Limited field cloths must NOT have Gatcha variants to prevent abuse of our returns policy.

Please see the Unlimited Series or Field Cloths with Gatcha Variants section below for any products in the Unlimited series or products that have Gatcha Variants.

NOTE: All items to be returned must be carefully re-packaged in their original packaging, be in unplayed condition, and show no signs of wear or abuse.

To arrange a return please use the Contact Us Form or email customercare@pvramid.com with the following:

  • Your full name
  • Order #
  • Details of the product
  • Reason for the return
  • Whether you require a refund or replacement if defective


Refunds will be issued upon receipt and inspection of the product that was returned.

UNLIMITED SERIES or FIELD CLOTHS WITH GATCHA VARIANTS

If you purchased a field cloth that is part of The Unlimited Series or has a gatcha variant, then we can only accept the return of that field cloth if it shows clear and undeniable evidence of a production defect.

This does not include field cloths that are sold as “Production Errors” that are clearly indicated in the product description.

REFUND ON PRE-ORDERED ITEMS

We are happy to provide refunds on any unfulfilled products with the exception of Unlimited Series field cloths*. To request a refund please use the Contact Us Form or email customercare@pvramid.com with your name, order #.

Any abuse of this policy can result in a warning placed on your account or being banned from placing future orders on Pvramid Gaming’s webstore.

 *We are unable to accept cancellations on Unlimited Series field cloths due to their print to demand nature.